Jira Service Management

{"xsrfToken":"da6de7bd-9ad9-49e5-a8f2-8d01eec7533e_49f1664061e36d84dcb2484ebf58457137f7fedc_lout","branding":{"id":"4","key":"support","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/15","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6dad8e","headerLinkHoverBGColor":"#6dad8e","headerBadgeColor":"#6dad8e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/05f4981f-6893-4ecd-b499-9442ca99006b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2NhMGQzYy0yZDk3LTRkZmYtOTZjNC1mNDVlNzI3ZWRiZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1ZjQ5ODFmLTY4OTMtNGVjZC1iNDk5LTk0NDJjYTk5MDA2YiI6WyJyZWFkIl19LCJleHAiOjE2MTE3MTcyMTAsIm5iZiI6MTYxMTcxNjU1MH0.rCrPNpQpZda-kxL_z2c-k122qLBRdChycGjicEWqhbM&client=c7ca0d3c-2d97-4dff-96c4-f45e727edbd3&mode=fit","logoId":"05f4981f-6893-4ecd-b499-9442ca99006b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the BizSwoop Help Center","sharedPortalName":"BizSwoop Help Center","userInitialAnnouncementHeader":"Before Submitting a Ticket","userInitialAnnouncementMessageWiki":"• FREE Plug-ins on WordPress - If you are requesting Support for a <a href=\"https://wordpress.org/plugins/search/bizswoop/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FREE Plug-in on WordPress directory</a>, to get support, we are asking for a small fee to provide support on FREE plug-ins. Prior to submitting a ticket, purchase a <a href=\"https://www.bizswoop.com/product/support-for-free-wordpress-plug-ins/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support upgrade option</a>. \n• Self Help Test Guide - If you are submitting a support request for a BizSwoop Plugin App, before submitting, perform the <a href=\"https://www.bizswoop.com/plugin-theme-conflict-test/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Plugin/Theme Conflict Test</a>. \n• Our Support Policy - Understand and review our support policy prior to submitting a support request. <a href=\"https://www.bizswoop.com/support-policy/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View policy</a>.","translations":{"en-US":{"helpCenterTitle":"Welcome to the BizSwoop Help Center","sharedPortalName":"BizSwoop Help Center","announcementHeader":"Before Submitting a Ticket","announcementMessage":"• FREE Plug-ins on WordPress - If you are requesting Support for a [FREE Plug-in on WordPress directory|https://wordpress.org/plugins/search/bizswoop/], to get support, we are asking for a small fee to provide support on FREE plug-ins. Prior to submitting a ticket, purchase a [support upgrade option|https://www.bizswoop.com/product/support-for-free-wordpress-plug-ins/].\n\n• Self Help Test Guide - If you are submitting a support request for a BizSwoop Plugin App, before submitting, perform the [Plugin/Theme Conflict Test|https://www.bizswoop.com/plugin-theme-conflict-test/].\n\n• Our Support Policy - Understand and review our support policy prior to submitting a support request. [View policy|https://www.bizswoop.com/support-policy/].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5dca98","helpCenterTitleColor":"#585858","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5deb35f4-ce90-4b1d-afd7-08cb050d29a8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2NhMGQzYy0yZDk3LTRkZmYtOTZjNC1mNDVlNzI3ZWRiZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVkZWIzNWY0LWNlOTAtNGIxZC1hZmQ3LTA4Y2IwNTBkMjlhOCI6WyJyZWFkIl19LCJleHAiOjE2MTE3MTcyMTAsIm5iZiI6MTYxMTcxNjU1MH0.MS6FruINLAAUfoozBkrXDxYUMgd1UHYTYWILBH0yBFY&client=c7ca0d3c-2d97-4dff-96c4-f45e727edbd3&height=300&mode=fit","bannerMediaApiFileId":"5deb35f4-ce90-4b1d-afd7-08cb050d29a8","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"support","projectId":10003,"serviceDeskId":4,"name":"Support","description":"Raise a Support help request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"10026","name":"Global Technology Access Program","descriptionHtml":"","callToAction":"Global Technology Access Program","introHtml":"We want to help businesses coming online throughout the world. Request special country level pricing.","icon":10300,"iconUrl":"https://bizswoop.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10300","groups":[4],"key":""},{"id":"10018","name":"Pre-Sales, Licensing or billing questions","descriptionHtml":"","callToAction":"Pre-Sales, Licensing or billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10315,"iconUrl":"https://bizswoop.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10315","groups":[4],"key":""},{"id":"10039","name":"Print Manager + BizPrint Cloud Service","descriptionHtml":"","callToAction":"Print Manager + BizPrint Cloud Service","introHtml":"Support for the Print Manager for WooCommerce and BizPrint Cloud Print Service","icon":10306,"iconUrl":"https://bizswoop.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10306","groups":[4],"key":""},{"id":"10019","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10303,"iconUrl":"https://bizswoop.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10303","groups":[4],"key":""},{"id":"10025","name":"Request a refund","descriptionHtml":"","callToAction":"Request a refund","introHtml":"Request a refund if purchase has been made in the last 7 days.","icon":10314,"iconUrl":"https://bizswoop.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10314","groups":[4],"key":""},{"id":"10020","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"Let us know your idea for a new feature or improvement.","icon":10322,"iconUrl":"https://bizswoop.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10322","groups":[4],"key":""},{"id":"10024","name":"Tawk.to","descriptionHtml":"","callToAction":"Tawk.to","introHtml":"","icon":10307,"iconUrl":"https://bizswoop.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10307","groups":[],"key":""},{"id":"10017","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10321,"iconUrl":"https://bizswoop.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10321","groups":[4],"key":""},{"id":"10037","name":"WP.Org Support Forum","descriptionHtml":"","callToAction":"WP.Org Support Forum","introHtml":"Issue move from Sales","icon":10320,"iconUrl":"https://bizswoop.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10320","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[10017,10039,10019,10020,10018,10025,10026]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"Before Submitting a Ticket","userLanguageMessageWiki":"• FREE Plug-ins on WordPress \nIf you are requesting Support for a <a href=\"https://wordpress.org/plugins/search/bizswoop/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FREE Plug-in on WordPress directory</a>, to get support, we are asking for a small fee to provide support on FREE plug-ins. Prior to submitting a ticket, purchase a <a href=\"https://www.bizswoop.com/product/support-for-free-wordpress-plug-ins/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support upgrade option</a>. \n• Self Help Test Guide \nIf you are submitting a support request for a BizSwoop Plugin App, before submitting, perform the <a href=\"https://www.bizswoop.com/plugin-theme-conflict-test/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Plugin/Theme Conflict Test</a>. \n• Our Support Policy Understand and review our support policy prior to submitting a support request. <a href=\"https://www.bizswoop.com/support-policy/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View policy</a>.","defaultLanguageHeader":"Before Submitting a Ticket","defaultLanguageMessage":"• FREE Plug-ins on WordPress\n\nIf you are requesting Support for a [FREE Plug-in on WordPress directory|https://wordpress.org/plugins/search/bizswoop/], to get support, we are asking for a small fee to provide support on FREE plug-ins. Prior to submitting a ticket, purchase a [support upgrade option|https://www.bizswoop.com/product/support-for-free-wordpress-plug-ins/].\n\n• Self Help Test Guide\n\nIf you are submitting a support request for a BizSwoop Plugin App, before submitting, perform the [Plugin/Theme Conflict Test|https://www.bizswoop.com/plugin-theme-conflict-test/].\n\n• Our Support Policy\nUnderstand and review our support policy prior to submitting a support request. [View policy|https://www.bizswoop.com/support-policy/].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":true},"reqCreate":{"id":10026,"projectId":10003,"form":{"name":"Global Technology Access Program","descriptionHtml":"","callToAction":"Global Technology Access Program","intro":"We want to help businesses coming online throughout the world. Request special country level pricing.","instructions":"","icon":10300,"iconUrl":"https://bizswoop.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10300","key":""},"fields":[{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"customfield_10038","fieldConfigId":"10140","label":"Tell us your Full Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10049","fieldConfigId":"10151","label":"Tell us your Country Location","description":"Tell us where you are located","descriptionHtml":"Tell us where you are located","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10050","fieldConfigId":"10152","label":"Business Country Location","description":"Tell us where the business is located","descriptionHtml":"Tell us where the business is located","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10039","fieldConfigId":"10141","label":"Business Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10040","fieldConfigId":"10142","label":"Provide us the URL link to the business website you will use BizSwoop products on","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"select","fieldId":"customfield_10037","fieldConfigId":"10139","label":"Customer Profile","description":"Tell us more about yourself","descriptionHtml":"Tell us more about yourself","required":true,"displayed":true,"values":[{"value":"10020","label":"Developer","selected":false,"children":[]},{"value":"10021","label":"Development Agency","selected":false,"children":[]},{"value":"10022","label":"Marketing Agency","selected":false,"children":[]},{"value":"10023","label":"Business Owner","selected":false,"children":[]},{"value":"10024","label":"Business Employee","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10041","fieldConfigId":"10143","label":"BizSwoop Product List","description":"Select a product you are interested in for the program","descriptionHtml":"Select a product you are interested in for the program","required":true,"displayed":true,"values":[{"value":"10025","label":"Point Of Sale (POS) Free","selected":false,"children":[]},{"value":"10026","label":"Point Of Sale (POS): Plans","selected":false,"children":[]},{"value":"10027","label":"Order Store Hours Manager","selected":false,"children":[]},{"value":"10028","label":"Order Store Hours Manager: Take Out & Delivery","selected":false,"children":[]},{"value":"10029","label":"Order Store Hours Manager: Order Store Hours Widget","selected":false,"children":[]},{"value":"10030","label":"Order Store Hours Manager: White Label Branding","selected":false,"children":[]},{"value":"10031","label":"Product Add-ons","selected":false,"children":[]},{"value":"10185","label":"Product Add-ons Plus","selected":false,"children":[]},{"value":"10032","label":"Product Add-ons: Checkout","selected":false,"children":[]},{"value":"10033","label":"Product Add-ons: Product & Order Restrictions","selected":false,"children":[]},{"value":"10186","label":"Workflow Manager","selected":false,"children":[]},{"value":"10034","label":"Store Plus","selected":false,"children":[]},{"value":"10035","label":"Invoice Sync for Quickbooks","selected":false,"children":[]},{"value":"10047","label":"Account Manager","selected":false,"children":[]},{"value":"10036","label":"Print Manager","selected":false,"children":[]},{"value":"10188","label":"Print Manager: BizPrint Cloud Service","selected":false,"children":[]},{"value":"10037","label":"Print Manager: White Label Branding","selected":false,"children":[]},{"value":"10038","label":"Print Manager: Product Mapping Add-on","selected":false,"children":[]},{"value":"10039","label":"Print Manager: Sample Print Template","selected":false,"children":[]},{"value":"10040","label":"Leads Customer Relationship (CRM)","selected":false,"children":[]},{"value":"10041","label":"Leads Customer Relationship (CRM): Prospect","selected":false,"children":[]},{"value":"10042","label":"Leads Customer Relationship (CRM): Pipieline","selected":false,"children":[]},{"value":"10043","label":"Leads Customer Relationship (CRM): Custom Fields","selected":false,"children":[]},{"value":"10044","label":"Leads Customer Relationship (CRM): Advanced Analytics","selected":false,"children":[]},{"value":"10045","label":"Leads Customer Relationship (CRM): Export Functionality","selected":false,"children":[]},{"value":"10046","label":"Leads Customer Relationship (CRM): Import Functionality","selected":false,"children":[]},{"value":"10048","label":"BizStore Platform","selected":false,"children":[]},{"value":"10187","label":"BizStore Restaurants Platform","selected":false,"children":[]},{"value":"10049","label":"BizStore Plus Platform","selected":false,"children":[]},{"value":"10050","label":"BizBadge Platform","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Tell us about your business","description":"If you are developing the website for a customer, tell us how many customers you develop for","descriptionHtml":"If you are developing the website for a customer, tell us how many customers you develop for","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"What type of discount would help you get started?","description":"*Not all countries and businesses are qualified for the program.","descriptionHtml":"*Not all countries and businesses are qualified for the program.","required":true,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/10026","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/10026","calendarParams":{"firstDay":0,"date":"2021-01-26T22:03:30-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2NhMGQzYy0yZDk3LTRkZmYtOTZjNC1mNDVlNzI3ZWRiZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MTE3MTc4MTAsIm5iZiI6MTYxMTcxNjU1MH0.THupiTMPFo46j3smwsjfiwQ3buJFnFRn6Ot6iFTNoVw","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"c7ca0d3c-2d97-4dff-96c4-f45e727edbd3","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}